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I'm on the homepage and it's asking for my “Username” and “Password” but I don't have a username and password! How do I get to the course? |
| First, please check your email inbox. When you purchased the course you were automatically sent an Order Confirmation email which contains your username and password. You may also need to check your junk and spam folders, as Order Confirmations can be mistaken by some filters as spam. If you are unable to locate your Order Confirmation, please contact customer service. | |
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I lost my username. What are my options? |
| You will be asked to create a username and password when you purchase the test. The Training Login boxes are on the homepage for your convenience when logging in and out of the test at a later time. To purchase the test, first you will need to click on your state, and then the area in which you work. You may click “Purchase” or “Learn More” to proceed. | |
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My card was declined due to an “AVS mismatch.” What is that? |
| One of the many security features we have on our store is the AVS match. This compairs the billing address you enter to the billing address your credit card company has on file. If the two do not match your card will be declined. If this occurs, please contact your bank directly to make the correction. | |
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What is a pending charge? |
| A pending charge is not an actual charge until it says it has been completed. Even a declined charge can read as “pending” until your bank has a chance to process it. If you see a pending charge from StateFoodSafety.com™ please wait 1-2 business days for it to process completely. If you have any questions please call or email customer service during business hours. | |
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I am trying to buy the course but I can't get past the Preview Order page! Help! |
| When this occurs, it is extremely likely the username you are trying to create is not available. In other words, your username has already been created by someone else. You will need to create a more specific username. Also, please be aware that usernames may not contain symbols or spaces. | |
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Where can I get a receipt? |
| An Order Confirmation (orders@statefoodsafety.com) will be automatically sent to the email address provided at purchase. If you believe you have not received your Order Confirmation, please check your spam or junk mail box as some filters may read the Order Confirmation as spam. If you are unable to find your Order Confirmation, please contact customer support. | |
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I need to purchase the course for an employee in another language. How do I do that? |
| It's simple! Begin by clicking on your state. You will then need to locate your correct area and click “Learn More.” You will see purchase button in all three languages: English, Spanish, and Mandarin Chinese. | |
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I tried to bring up my certificate and all I get is a blank page. What do I do? |
| First, ensure you have Adobe Reader downloaded and installed on your computer. This a free download and will allow you to view your certificate. If you continue to have difficulties, please refresh your browser window. You may need to refresh several times. Finally, you may want to manually clear your cache and delete your temporary internet files and then reload your browser. | |
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How do I get my certificate? |
| Your certificate will appear as a .pdf document. You will need Adobe Reader to view it. We recommend you save the document to your computer or portable storage device so you'll always have copy for your records. | |
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What if I can't print my certificate? |
| We recommend you save a copy to your computer or portable storage device. You can always email or print it later. | |
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My course/test keeps freezing up/stopping and starting. What do I do? |
| Check your browser. Our products work best with Firefox, Internet Explorer, and Safari. If you are using the AOL web browser, you will need to download one of these browsers to view the course. | |
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I tried to log in an my account has been deactivated. How can I get my certificate? |
| Some of the Health Departments we have partnered with will deactivate accounts once they see the assesment has been completed. That is why we always recommend saving your certificate once you have passed the test. Contact customer support for a copy of your certificate. Please include your full name and username to facilitate our customer support representatives. | |
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Oops. I forgot my password. |
| Your password is printed on the Order Confirmation automatically sent to the email address provided at purchase. If you cannot locate your Order Confirmation, please call or email customer service for a password reset. | |
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What is a Group Purchase? How can I set one up? |
| A Group Purchase account is a great way for food operators to provide their employees with the quality training they need at an affordable price. Please contact our Sales Representatives at 801.805.4679 to get started. Set up is free, of course. | |
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Does this course qualify the user for manager certification? |
| No, this course is designed specifically for the hourly employee. Although it conforms to the same standards set by the Conference for Food Protection that are required for Food Protection Manager Certification, the information is provided in a more concise format and covers the following topics:
Foodborne Illness Personal Hygiene Cleaning & Sanitizing Time & Temperature Regulation Serving, Cooling & Storage |
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Why would I need this training if we have a food safety trained manager and it isn’t mandated in my area for hourly employees? |
| Food safety and the risk of spreading a foodborne illness is a significant issue for food service operators. It is critical to every operation that everyone on site knows and follows the correct food safety procedures. It is the hourly employees who are most likely to be engaging in the types of activities that put your food and therefore your customers at risk. This online training and assessment helps to ensure that every team member understands the critical role they play in reducing the risk of spreading a foodborne illness at your location. | |
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How long is the course? |
| The course is approximately one hour long. However, you can go back and repeat sections that you might be unsure about before taking the assessment. You can also take only part of the course, discontinue and then go back and complete the course. The learning system will take you back to where you left off. | |
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Some of the people who need this training don’t read very well. Will the course go too fast for them? |
| No, the material is presented with full audio. Users have full control over how quickly they go through the material. |